Cancellation & refund policy

In short: Cancel for free up to 24 hours before pickup and get a full refund to your card. Changes to time or address are free when made in advance.

Free cancellation

Cancel 24 hours or more before your pickup time for a 100% refund, from your trip link, Manage booking, or by WhatsApp.

Late cancellation

Cancellations less than 24 hours before pickup are non-refundable, because a driver has already been reserved for you. [Adjust if you offer partial refunds.]

Flight cancelled or diverted

If your flight is cancelled or diverted, message us before pickup and we will move your booking for free or refund it in full.

Changes

You can change the pickup time, address or vehicle for free up to 12 hours before pickup, subject to availability. A change of vehicle or route is charged at the price difference.

No-shows

If you do not appear within the free waiting time and cannot be reached, the booking counts as a no-show and is not refunded.

If we let you down

If your driver does not arrive through our fault, you receive a full refund. [Confirm any extra compensation.]

How refunds are paid

Refunds go back to the card used through Stripe. They usually appear within 5–10 working days, depending on your bank.